Zoetis is seeking a manager of laboratory operations for its Kalamazoo labs. This is a full-time, mid-senior level position in business development and research in the pharmaceutical industry.
Job Description
Provides leadership and management to the laboratory and oversees all activities to meet safety, quality, production, and cost objectives. It also includes working with sales, marketing and customer service to ensure revenue and customer satisfaction goals are met.
The manager of laboratory operations is a member of the Genetics Operations Leadership Team (GOLT) and is a key contributor to decisions made by the Leadership Team, particularly in the areas of laboratory production and overall employee engagement.
Responsibilities
The major duties will include but are not limited to:
• Manages process introductions, production schedule, production procedures and continuous improvement efforts for each area.
• Manage direct and temporary labor services to provide maximum throughput while minimizing costs. Ensure products are produced in accordance with laboratory schedule and required product specifications. Instill accountability in employees to perform at a higher level. Cross train employees to facilitate flexibility and responsiveness.
• Understands financial drivers in the form of budgets, cost, yields, operating plans, etc., and can schedule and manage laboratory production operations to ensure maximum production for minimum cost.
• Provide leadership within the process areas in an effort to drive process performance and improvements to achieve maximized business profitability by increasing throughputs, reducing losses, and improving overall morale.
• Responsible for meeting budgeted financial plans, controlling expenses and minimizing facility repairs. Provide customer support and liaison with the customer support group to ensure that their needs are addressed satisfactory.
• Prepare and analyze various weekly and monthly KPIs.
• Understand operational and technical issues and work directly with technical manager to identify required objectives and allocate resources appropriately.
• Improves quality of operations and improves consistency by implementing company performance and operation procedures.
• Implements processes to optimize productivity and quality of services
• Meets quality and deadline standards by the effective use of job scheduling practices
• Participates in the development and maintenance of a company culture characterized by highly motivated employees with clear understanding of their roles and a strong focus on customer satisfaction
• Provides guidance and direction to production staff's training and development needs in order to maintain a competitive and competent workforce within the departments.
• Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.
• Clearly communicates job expectations/consequences of employees by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.
• Successfully completes all personnel departmental training and competency assessments.
Desired Skills and Experience
• Bachelor’s degree plus the following:
• 8-10 years of progressive leadership experience.
• Strong communication skills- both verbal and written.
• Conflict resolution skills.
• Effective employee engagement skills, including genuine employee reward and recognition ability.
• Ability to work collaboratively with diverse personalities.
• Business planning and execution ability.
• Demonstrates critical thinking and expert decision making.
• Knowledge of various genotyping and DNA extraction platforms and methods.
• Keen understanding of high throughput genotyping laboratories.
• Knowledge of various regulatory requirements ISO17025, cGLP, cGMP.
• Strong computer skills, including proficiency with word processing and spreadsheets.
• Comfortable in a rapidly changing environment.
• Self-motivated; ability to work independently and work as constructive team member
• Lean Six Sigma experience a plus.
Company Description
Zoetis, formerly a business unit of Pfizer, is a leading global animal health company dedicated to discovering, developing, manufacturing and commercializing a diverse portfolio of animal health medicines and vaccines to meet the needs of veterinarians and the livestock farmers and companion animal owners. Zoetis is based on 60 years of experience in delivering quality medicines and vaccines, complemented by diagnostics products and genetics tests and supported by a range of services. The company's mission is built on a six-decade history and singular focus on animal health to bring customers quality products, services and a commitment to their businesses. Zoetis is a $4.2 billion animal health business, with products sold in 120 countries globally. The company has approximately 9,500 colleagues globally across diverse skills, capabilities functions, including, field force, research and development, manufacturing, and various global functions supporting our businesses globally.