For superior customer services, the Kalamazoo Public Library was awarded a trophy and $500 at the Michigan Library Association conference in Detroit, reports MLive.
Excerpt: Helga Mortensen is one regular library patron who is thankful for that level of service. A tutor who uses the KPL to help get materials for her students, Mortensen forgot her keys at the self-service center Wednesday morning and was relieved when the library staff quickly recovered them. "The customer service has always been excellent," Mortensen said. "They're helpful and polite. Whenever I need something they're quick to help me."
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